Cadtree Limited, registered under company number 2031 in Guernsey and incorporated in accordance with the laws of Gibraltar, maintains its registered office at La Corvee House, La Corvee, Alderney GY9 3TQ, Guernsey. Referred to throughout this document as the "Casino," it operates as part of a larger business entity, hereinafter called the "Casino Group."
The Casino is fully licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO), adhering to the Gaming Control Act of 1992, as well as all applicable standards, rules, and policies issued by AGCO. Additionally, operations are conducted in accordance with an agreement with iGaming Ontario (iGO), which authorizes the Casino to offer online gambling services to users located in Ontario through its various platforms (collectively, the “Casino Websites”).
This User Agreement applies to any individual who accesses or utilizes the Casino’s online services. In this document, "you," "your," or "user" denotes any individual who engages with the platform. References to "we," "us," or "our" refer to the Casino, its subsidiaries, affiliated companies, directors, employees, agents, and service providers.
By using any of the Casino Websites, you agree to the terms of this Agreement, which overrides any prior agreements, terms, or rules previously published on the Casino platforms.
1.1.1 Your use of the Casino Websites, Services, or Software is voluntary and at your own discretion. The Casino reserves the right to update, modify, remove, or suspend any part of its offerings at any time, without prior notice. We are not liable for any losses or inconvenience that may arise from such actions.
1.1.2.1 Online gambling may be restricted or prohibited in your location. It is solely your responsibility to ensure your participation does not breach local or national laws. The Casino is not responsible for use of the platform in violation of regional legal requirements.
1.1.2.2 Access to gameplay is limited strictly to users who are physically located within the province of Ontario. If you reside outside of Ontario, you are not authorized to use the Services.
1.1.3 You must only use the Services where such activity is legally permitted under local laws in your jurisdiction.
1.1.4 Users must be 19 years or older—or the legal age in their jurisdiction, if higher—to register, deposit, or participate. We reserve the right to request government-issued ID to verify eligibility. Accounts may be frozen until age verification is completed.
1.1.5 The Casino makes no guarantees about the legality of participation in your location. You are solely responsible for compliance with your local laws.
1.1.6 We may request documentation at any point to confirm your identity, age, and account legitimacy. All provided information must be accurate and truthful.
1.1.7 You agree that we and our partners may perform identity verification and assess the origin of funds you use on our platform.
1.1.8 Only one account per Casino Website is permitted. Duplicate accounts from the same individual or household may be disabled, and associated funds withheld at our discretion.
1.1.9 Wallets and balances are specific to each platform and cannot be shared between accounts or users.
1.1.10 Payouts and winnings may be processed in Canadian Dollars (C$), at the Casino’s sole discretion.
1.1.11 We may request certified documents such as identification, address confirmation, and payment method verification. Failure to provide valid documentation may result in suspension or closure of your account.
1.1.12 By registering, you agree to receive service-related and promotional communications from us, our affiliates, and selected partners using your provided contact details.
1.1.13 We do not accept wagers on credit and do not support cash deposits.
1.1.14 You must create a secure username and password, and keep them confidential. Account access is your responsibility. If unauthorized access occurs due to negligence, you assume full liability. We reserve the right to reject inappropriate usernames.
1.1.15 Promotional bonuses are limited to one per person, household, email, and device. Offers are intended for personal entertainment only and are subject to limits.
1.1.15.1 If we detect misuse or manipulation of promotions, we may revoke offers and void winnings. We may require ID verification before issuing any bonuses.
1.1.16 By signing up, you accept all the terms in this Agreement. If you disagree with any part, you must stop using our Services and request account closure.
1.1.17 The payment method used must be in your name. Payments from accounts held under a different name may result in suspended access and denied withdrawals.
1.1.18 To change your payment method, please contact our support team. It is your duty to review and comply with our current payment terms.
1.1.19 If you have a pending withdrawal but fail to meet the requirements, we reserve the right to reverse the transaction and return the funds to your account.
1.1.20 If you wish to prevent the reactivation of pending funds, you may request a temporary freeze on your account by contacting support.
1.1.21 No interest is earned or paid on any funds stored in your account.
1.2.1 By agreeing to these Terms, you confirm and guarantee the following:
1.2.2 Violating any of the above representations may lead to the cancellation of your bets and forfeiture of any winnings.
1.2.3 You also confirm that you are not a member of any restricted category as outlined by the AGCO, including:
1.3.1 We reserve the right to decline your registration, revoke account access, or suspend Services at our sole discretion or if legally required to do so.
1.3.2 If Ontario laws or AGCO directives identify you as ineligible to play, we are required to restrict your account immediately.
1.4.1 If your account is closed or suspended, you may initiate a formal complaint following the procedures outlined in our Dispute Resolution Policy.
1.5.1 These terms apply if none of your accounts show activity for a prolonged period.
1.5.2 Should your account hold a balance, we will attempt to contact you using the most recent contact information we have on file.
1.5.3 If no response is received within 30 days:
1.5.3 (continued) Loyalty rewards and bonus funds may also expire after six months of inactivity, even if wagering requirements were fulfilled.
1.6.1 If we have reason to believe that your account is linked to fraudulent or unlawful activity, including money laundering, we may freeze your account and notify appropriate authorities. Your access to the platform may be restricted, and funds may be held.
1.6.2 To protect against financial crime:
1.7.1 If you win a significant prize, you may be asked to take part in publicity efforts, including interviews or photos.
1.7.2 We reserve the right to use your first name and a generic image in promotional content across our channels.
1.7.3 For more on how your information is used, refer to our Privacy Policy.
1.8.1 Phone conversations with our support or compliance teams may be recorded for training, security, and quality assurance purposes.
1.8.2 We log user activity and transaction history for audit, legal, and operational purposes.
1.8.3 By using our platform, you agree that we may contact you through various means. You can opt out of marketing communications by contacting our support team.
1.8.4 Opting out of promotional messages won’t prevent us from sending critical service updates. Please allow up to three business days for your marketing preferences to be updated.
1.9.1 The use of unauthorized software—such as bots, scripts, or any form of automation—to manipulate gameplay or gain unfair advantages is strictly banned.
1.9.2 Any winnings obtained through the use of such tools may be confiscated.
1.9.3 If we detect such behavior, we may take corrective action including permanent account bans, fund recovery, and potential legal proceedings.
The Casino Group is not accountable for disruptions in access, server downtime, lag, technical malfunctions, or political or regulatory conditions that impact user gameplay. We are also not liable for issues stemming from your internet provider or any third-party platforms used to access the Casino Websites. Our Software and Services are made available “as-is,” without any warranties—explicit or implied—including suitability for a particular purpose, accuracy, reliability, or legal compliance. You accept full responsibility for using our platform and systems.
We use geolocation systems to confirm that players are physically located in Ontario. These tools help ensure compliance with location-based access policies. The use of VPNs, spoofing software, or other location-masking tools is actively monitored and blocked. Attempts to circumvent these controls may lead to service denial.
We are not responsible for any disruptions caused by hardware crashes, telecommunication failures, or unstable internet connections. Additionally, any unconventional or unauthorized means of accessing our platform are done entirely at your own risk. You are solely responsible for the reliability and compatibility of the devices and services you use to engage with the Casino Websites.
We do not guarantee flawless operation or uninterrupted access. We are under no obligation to correct bugs or fix compatibility issues. Should technical malfunctions occur—especially involving random number generation, bet processing, or game results—we may cancel any impacted bets or games without offering compensation.
While we aim to maintain high service quality, we cannot promise an error-free environment. If you encounter a problem, contact our customer support team, and we will address the issue as promptly and reasonably as possible.
We disclaim all responsibility for damages or losses related to your use of our Services. This includes, but is not limited to, lost winnings, delayed transactions, system errors, data corruption, and any events outside our control.
We may limit or reject any bets at our discretion. If a wager is canceled, any amounts withdrawn will be credited back to your account. A bet is only considered valid once confirmed by our server. Website content serves as an invitation to participate and does not constitute a binding agreement. Any system or user-side error renders the related bets invalid. If we choose to make an exception in your favor, it does not establish a precedent.
We reserve the right to cancel winnings obtained through software or hardware flaws. Any user caught exploiting such issues may have their account closed and funds withheld. We also reserve the right to add, remove, or update any part of our Services—including games or site features—without prior warning. We are not liable for any negative outcomes resulting from these changes.
We may suspend all or part of the Services temporarily, either with or without advance notice. Services will be restored as soon as practical. We are not responsible for any financial or gameplay losses that result from these service interruptions.
If a system error disrupts our platform, all associated bets will be voided. Refunds may be issued at our sole discretion. In cases where incorrect odds or bet information resulted from a technical issue, those wagers—or the affected portion—will be invalidated.
As stated in Section 4.2, we are not liable for any monetary loss or other damage caused by delays, service interruptions, or latency in gameplay or transactions.
You are personally responsible for reporting your gambling income and paying any applicable taxes or fees as required under the laws in your jurisdiction.
The Casino does not offer legal or financial advice. You should consult a qualified tax advisor or legal professional regarding any obligations or concerns related to your gameplay or winnings.
You may not use the Casino’s systems or Services to exploit currency fluctuations for profit (commonly referred to as “arbitrage”). If such behavior is detected, any associated funds will be removed from your account without notice or reimbursement.
By downloading or accessing the Casino Software, you agree to comply with this Agreement and the Braemar Limited End User License Agreement (EULA). The Software is licensed—not sold—to you, and remains protected under intellectual property laws. You are strictly prohibited from:
These forbidden actions are considered “Unauthorized Uses.” You bear full legal and financial responsibility for any harm caused by engaging in such activities.
3.1 We reserve the right, at our discretion, to implement restrictions or impose specific requirements on users who create or attempt to create accounts in environments where devices or internet connections are shared among multiple individuals. This includes, but is not limited to, internet cafés, educational institutions, workplaces, or households with multiple users.
3.2 To support the enforcement of this policy, we may collect and store data concerning the physical or digital context in which access to our services occurs.
By using our Services, you acknowledge that you are doing so voluntarily, at your own initiative, and at your own risk. You agree to fully indemnify and hold harmless the Casino Group from any and all liabilities, expenses, damages, or claims—whether direct, indirect, incidental, consequential, or punitive—that may arise from your engagement with the Casino Websites. This includes, but is not limited to, the following:
4.1.1 Visiting or revisiting any part of the Casino Websites.
4.1.2 Using, sharing, or relying on any data, content, or materials from the Casino Websites or associated sources.
4.1.3 Accessing or interacting with the servers that host the Casino Websites.
4.1.4 Funding your player account through any of the available payment methods.
4.1.5 Participating in any form of gambling, betting, or gaming activities through the Casino Websites.
4.1.6 Receiving or using any winnings, bonuses, or rewards obtained via the Casino Websites.
4.1.7 Downloading, installing, using, or reusing any Casino software, regardless of its source.
The Casino Group shall not be held liable under any legal theory—contractual, tortious, or otherwise—for any direct or indirect losses or damages resulting from your use of the Services, even if you have previously notified us of the potential for such outcomes.
Once a payment has been successfully processed and transferred to the designated Payment Service Provider, the Casino Group assumes no responsibility for any subsequent issues, such as delays, non-receipt of funds, or extra charges incurred due to failed transactions.
We disclaim any responsibility for the conduct, content, or omissions of third-party advertisers whose materials may appear on the Casino Websites.
Nothing in this Agreement is intended to exclude or limit the Casino Group’s liability in the case of fraud, or for death or personal injury directly caused by our negligence.
Occasionally, the Casino may launch special offers, contests, or a cashback rewards program. Each promotion will come with its own specific terms and conditions, which apply solely to that offer. Any bonus added to your account as part of such deals must be used according to those specific rules. If no unique rules are stated, the general terms outlined here will apply.
These Terms and Conditions apply uniformly to all promotional events, contests, and cashback initiatives offered by the Casino.
If there is any inconsistency between this Agreement and the terms specific to a particular promotion, contest, or cashback offer, the unique terms of that specific offer will take precedence—but only with regard to the conflicting section.
The Casino maintains the right to exclude any participant from a promotional offer at its sole discretion. Promotions may be altered or removed at any time without prior notification. All bonuses, including earnings from bonuses or loyalty points, will expire six months after being issued, even if wagering conditions have been fulfilled.
Access to the Cashback Program is entirely at the discretion of the Casino. We are under no obligation to explain decisions regarding eligibility, credited or deducted points, conversion rates, or overall participation. Cashback balances may be removed at any time without prior notice.
Each user is entitled to claim only one welcome bonus per Casino platform. If a player who does not meet the eligibility criteria receives such a bonus, the Casino may revoke the bonus and any winnings derived from it at its discretion.
All bonuses are subject to a minimum wagering requirement of 70 times the bonus value before any part of it can be transferred from your Bonus Balance to your Withdrawable Balance. This condition may vary depending on the type of offer, the specific game, or your country of residence. For instance, a C$100 bonus requires a total wager of C$7,000 to meet the 70x requirement.
Winnings from no-deposit offers or free spins must also be wagered 70 times before withdrawal is possible. Once the requirement is fulfilled, withdrawals are capped at C$100, with any amount above that forfeited.
If you receive a bonus and wish not to use it, you may ask for it to be removed—as long as you have not yet used any part of it. Contact customer support to request this. Once the bonus is partially used, it must remain on the account until all wagering terms are satisfied.
If you’ve received a welcome bonus and completed the required wagering, the maximum withdrawal allowed is six times the value of your initial deposit. Any remaining balance will be removed, except for winnings from progressive jackpots, which are not subject to this limit. This rule is enforced at the Casino’s discretion.
Before processing withdrawals, the Casino may analyze your gameplay for irregular betting activity. Examples of such activity include balanced betting, hedging strategies, or placing bets greater than 30% of the bonus value in one round. Each spin, table hand, or poker deal is considered a separate bet. Double-up and gamble features are also treated as independent bets. If such activity is detected, the Casino reserves the right to cancel withdrawals or void winnings.
Different games contribute to wagering requirements at different rates:
Contribution percentages may vary depending on your location or the specific promotion. In some regions, games like Roulette or Crash may contribute nothing toward the requirement. Always review the terms linked to each promotion for accurate details.
The Casino retains full authority to assess what constitutes irregular betting behavior. If such conduct is confirmed, the Casino may cancel any associated bonuses or withdrawals.
Should the Casino determine that you are taking unfair advantage of a promotional offer or acting dishonestly, it may retract any bonuses, deny promotional benefits, restrict access to services, or permanently close your account. In such cases, only your original deposit may be refunded, if applicable.
If you breach any of the guarantees outlined in Section 1.2 of this Agreement, the Casino may remove any remaining funds and cancel any winnings on your account.
While an active bonus is in play, the highest permitted bet is C$8 per round or C$0.50 per individual payline. Placing wagers above these limits may lead to forfeiture of any associated winnings.
Alongside these general Terms and Conditions, each game offered on the Casino’s platforms may have individual rules and accompanying FAQs (collectively called the “Gameplay Rules”) that apply to your use of the Services. These rules define the way you should interact with the games and must be followed at all times.
By choosing to participate in any Casino game, you agree that the Gameplay Rules and any FAQs are legally binding as if they were fully included in this Agreement.
If you leave a Video Poker game with an unresolved payout, the Casino reserves the right to recover the amount and credit it directly to your player account.
For any game other than Video Poker, the Casino may reclaim and forfeit any unused funds left in an active session for 90 days or more.
To register an account or complete financial transactions, you may be asked to provide identity documents. This information may be used across all Casino-affiliated platforms for verification purposes. Required documents may include:
If you fail to submit the requested documents, your account may be suspended or terminated.
The Casino may run background or credit checks using third-party services based on your registration data.
You are responsible for keeping records of your transactions, game rules, and our policies. It is also your duty to ensure that your use of online gambling services is legal in your area.
Bank transfer withdrawals can only be sent to accounts held in the name listed on your Casino profile. If you deposit with a card, that card must also be in your name. Some withdrawal methods may involve processing fees. Withdrawals will usually be processed through the same method used for deposits, up to the original deposit amount. Please note that identity checks may delay withdrawal times.
Note: To comply with AGCO, iGO, and FINTRAC guidelines, identity verification is mandatory upon account registration.
If you need to add or change a payment method, you can do so through Customer Support or via the payment settings in the Casino software.
Before any withdrawal is finalized, the Casino may evaluate your gaming activity to ensure you have followed all rules and played fairly.
All winnings will be paid in Canadian Dollars (C$). If you need help claiming your winnings, please get in touch with our support team.
To adhere to AML regulations, all withdrawal requests will undergo a review period. During this time—24 hours excluding weekends—you may cancel your request. After this window, the withdrawal will move to the processing stage and remain part of your balance until approved.
To meet regulatory and operational obligations, the Casino has the right to:
Hold your account funds and request additional documentation such as proof of age, identity, origin of funds, or source of wealth.
Return unused deposit amounts to the original payment method; if that’s not possible, we’ll send the funds to a bank account in your name using an appropriate transaction reference.
Permanently suspend or close your account without advance notice and report suspicious activity to the appropriate legal or regulatory bodies if necessary.
To view the full set of terms and conditions related to withdrawals, please visit: Withdrawal Terms
Depending on the payment method you choose, your transactions may be processed by third-party entities on behalf of the Casino or its partners. These may include:
Gambling is intended to be a form of entertainment, but we understand that it may lead to unhealthy behavior for some individuals. To support responsible gaming, we provide a range of tools, including:
For more information on how to take a break from gambling, including self-exclusion features, please visit the Responsible Gambling section of our website.
We strive to handle all responsible gaming-related requests—such as self-exclusion or account suspension sent via email—as quickly as possible. However, processing delays may occur. Please note that the Casino Group is not responsible for any financial losses during the time between your request and its full implementation.
If your request is urgent, we recommend using our live chat service to speak directly with a support representative.
We grant you a limited, non-exclusive, revocable, and non-transferable right to use the Casino Websites and associated Software—including any related content or intellectual property—for personal entertainment purposes and only as allowed under this Agreement.
You acknowledge that all trademarks, copyrights, and other intellectual property found on the Casino Websites and in the Software are fully owned by the Casino or its licensed partners. You may only use this content within the boundaries set by us.
All content on the Casino Websites is made available solely for your individual, non-commercial use. You may download such content to a single device for personal purposes only. Any other activities—such as copying, altering, sharing, republishing, or creating new content from it—are strictly prohibited. You also agree not to assist or enable others in carrying out such unauthorized actions.
10.1.1 The Casino may change, revise, remove, or add to these Terms and Conditions at any time, including any associated policies such as promotions, tournaments, cashback programs, game rules, and FAQs. Updated terms will be posted on relevant pages of the Casino Websites.
10.1.2 Once updates are published, they become effective immediately. Your continued use of the Casino’s Services will be considered your acceptance of those changes.
10.1.3 You are responsible for routinely checking these Terms and related documents to stay up to date with any modifications.
Individuals employed by the Casino, as well as partners, affiliates, licensors, agents, advertisers, and others involved in Casino-related operations or promotional campaigns—and their immediate relatives—are not permitted to register as Real Players. This includes anyone covered under clause 1.2.3.
If any part of this Agreement is found to be invalid or unenforceable by law, that portion will be removed without affecting the remainder, which will continue in full effect.
Any delay or failure by the Casino to enforce any part of this Agreement does not constitute a waiver of its rights.
Unless clearly stated otherwise, this Agreement grants no rights or benefits to any person or entity not party to it.
By agreeing to these Terms, you accept that gambling involves financial risk and that you bear full responsibility for any losses. The Casino and its partners are not liable for any outcomes related to your participation.
These Terms represent the full understanding between you and the Casino, replacing all prior written or verbal agreements. You confirm that you have not relied on any statements not included in this document.
Section titles are provided only for readability and do not affect meaning. Any reference to one gender includes all others; singular includes plural, and mentions of individuals include companies and other legal entities.
The Casino operates under the jurisdiction of Ontario and follows all applicable regulations set forth by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO).
This Agreement is governed by the laws of Ontario and relevant Canadian federal laws. Legal actions must be filed in Ontario courts unless an injunction is being sought. Cadtree Limited also adheres to Alderney regulations under its Category 1 license from the AGCC.
These Terms may be available in multiple languages. If any inconsistency arises between translations, the English version will take legal priority.
10.12.1 Players are allowed only one entry per tournament per account. Using multiple accounts, devices, or aliases to gain extra entries is strictly forbidden.
10.12.2 If a Player wins from a Tournament Free Roll before making a deposit, their withdrawal will be capped at C$100, and any remaining balance will be voided.
If you have issues related to your account, gameplay, or compliance with this Agreement, you can contact our support team via live chat or email. If unresolved, you can formally submit a complaint within six months of the incident.
Your complaint should include the following:
You must reply to any follow-up messages within four weeks. If not, the complaint will be considered closed, and a new complaint will need to be filed. Complaints cannot be submitted within one week of a withdrawal request to allow regular processing time.
If we are unable to resolve your issue through our internal process, you may escalate your complaint to an external Alternative Dispute Resolution (ADR) provider:
You are not allowed to transfer or assign your rights or responsibilities under this Agreement without our written approval. The Casino reserves the right to assign its rights or obligations to third parties at its discretion without prior notice.
If the Casino undergoes a corporate event—such as a merger, acquisition, or internal restructuring—your account and associated data may be transferred to the new operating entity. You will be notified through email or announcements on our site.
The Casino reserves the right to suspend or terminate your account at any time, for any reason. If your account is closed, your remaining funds may be returned unless one or more of the following applies:
If you would like to permanently close your account, please contact our Player Support team for assistance.
In the event of a conflict between game results displayed on your device and those recorded on the Casino’s servers, the server data will be considered definitive.
All references to “C$” or the dollar symbol in these Terms refer to Canadian Dollars, unless otherwise indicated.
The Casino is not liable for failure to meet its obligations under this Agreement due to events beyond its control, such as natural disasters, technical outages, or regulatory changes.
This Agreement does not establish any partnership, fiduciary duty, joint venture, or agency relationship between you and the Casino.
We aim to provide clear and fair terms. If you need help understanding any section of this Agreement, please contact our support team. All communications, including phone calls, may be recorded for quality assurance purposes.
When accessing the Casino’s services through a mobile device, the following additional terms are applicable to ensure proper usage and understanding of your responsibilities.
You are fully responsible for any charges or expenses incurred through your mobile network provider while using the Mobile Casino. This includes, but is not limited to, data usage fees, download costs, message sending or receiving charges, and any costs associated with accessing games or placing bets. These fees are your personal responsibility and are not included in any wagers made within the Casino.
It is your sole responsibility to ensure that your mobile device, internet connection, network access, and necessary configurations or permissions are correctly set up and maintained to access the Mobile Casino or Casino Websites. The Casino is not accountable for any interruptions in service caused by issues with your device or network.
Terms and Conditions last revised: 2024/12/09
Version: 1.3